Refund & Cancellation Policy

Clock Softwares maintains a strict NO REFUND IN ANY CASE policy for all products and subscription plans. Because access to cloud infrastructure, database isolation, feature activation, and software provisioning begins immediately upon payment:

All subscription fees, one-time charges, upgrade payments, and renewal payments are strictly non-refundable under any circumstances once processed.

No refunds will be provided in any case, including but not limited to:

• Change of mind or personal preference;

• Failure to use the Service or user inactivity;

• Partial use of a billing period or unused time;

• Customer business closure, downsizing, or operational pivots;

• Employee turnover or lack of internal adoption;

• Failure to configure the software or connect third-party integrations;

• Lack of internet connectivity, power, or hardware incompatibility;

• Failure to use available features or modules;

• Cancellation after activation;

• Downgrading a subscription plan;

• Failure to cancel prior to an automatic renewal;

• Account expiration;

• Customer misuse or account suspension due to Terms violations.

For monthly subscriptions, cancellation may prevent the next renewal. Unless otherwise specified:

Cancellation does not automatically create a refund for the current paid subscription period. The Customer may continue using eligible features until the end of the paid period unless the account is suspended or terminated for violation of the Terms.

Annual subscriptions are generally non-refundable after activation. Cancellation of an annual subscription normally prevents future renewal but does not create a pro-rata refund for the unused portion of the current subscription period.

Customers are responsible for managing their subscription renewal settings. Where automatic renewal is enabled, the Customer authorizes the applicable payment provider to process the renewal. If the Customer does not wish to renew, the Customer should cancel automatic renewal before the renewal date.

If a renewal payment fails:

• Access may be restricted;

• The Customer may receive payment reminders;

• The account may enter an expired or restricted state;

• Read-only access may be provided where applicable.

Clock Softwares is not responsible for losses caused by payment failure or expired subscriptions.

If a Customer accidentally makes a duplicate payment for the same subscription, the Customer should contact Clock Softwares promptly.

After verification, Clock Softwares may, at its discretion and subject to applicable law and payment-gateway restrictions:

• Adjust the duplicate amount against a future subscription;

• Process an eligible refund;

• Provide another appropriate resolution.

Customers must promptly report transactions they believe are unauthorized. Clock Softwares may investigate the transaction and may request supporting information. Where payment was processed through a third-party payment gateway, the Customer may also need to follow that provider’s dispute process.

When a Customer upgrades to a higher plan:

• The higher plan may become active according to the applicable payment system;

• Additional charges may apply;

• Existing plan fees are generally not refundable;

• Any credit or adjustment will be handled according to the applicable billing mechanism.

Customers may be permitted to downgrade where the applicable Product supports it. Downgrading may cause the Customer to lose access to resources exceeding the new plan limits. For example, if a Customer moves from a plan supporting 5 engineers and 2 companies to a plan supporting 2 engineers and 1 company, the Service may restrict, lock or disable access to the additional resources. Downgrading does not create an automatic refund.

Promotional, discounted, coupon or special pricing may be subject to additional restrictions. Unless expressly stated otherwise, promotional payments are non-refundable.

Applicable GST and other taxes may be charged according to Indian law. Where a refund is legally or commercially approved, the treatment of taxes will be handled according to applicable law and the relevant invoice/payment structure.

Payment processing may involve third-party gateway fees. Where applicable, such charges may be non-refundable.

Temporary downtime does not automatically create a refund entitlement. Service availability is governed by the applicable SLA.

The modification, replacement or discontinuation of an individual feature does not automatically create a refund. Clock Softwares may change, improve, replace or discontinue features as described in the Terms & Conditions.

If an account is suspended because of:

• Fraud;

• Abuse;

• Security violations;

• Illegal activity;

• Terms violations;

• Unauthorized access;

• Payment violations;

the Customer generally will not be entitled to a refund.

Deleting an account does not automatically create a refund. Customers should review the Account Deletion & Data Retention Policy before requesting deletion.

Clock Softwares may consider exceptional refunds where:

• A technical billing error occurred;

• A duplicate charge occurred;

• A payment was processed incorrectly;

• Required by applicable law;

• The Company determines that an exceptional refund is appropriate.

Approval of one refund does not establish a precedent or create an entitlement to future refunds.

Where a refund is approved, it may generally be processed through the original payment method or another legally permissible method. Processing time may depend upon the payment gateway and banking system.

Customers should contact Clock Softwares before initiating a payment chargeback where the issue relates to the Service. Unjustified or fraudulent chargebacks may result in:

• Account suspension;

• Investigation;

• Recovery of amounts owed;

• Restriction of future purchases;

• Legal action where appropriate.

Customers may cancel according to the cancellation mechanism provided in the applicable Service. Where no self-service cancellation facility exists, the Customer may contact:

info@clocksoftwares.com

Cancellation requests should include sufficient account information for verification.

After subscription expiry, the Customer may receive limited read-only access for up to 30 days, where supported by the applicable Product. After the applicable retention period, data may be deleted or anonymized according to the Account Deletion & Data Retention Policy.

Clock Softwares may modify this Policy from time to time. The latest version published on the applicable website shall apply to future purchases and renewals, subject to applicable law.

This Policy shall be governed by the laws of India. Subject to applicable law, courts having jurisdiction in Mumbai, Maharashtra, India shall have exclusive jurisdiction.

Clock Softwares Mumbai, Maharashtra, India

Email: info@clocksoftwares.com

Website: www.clocksoftwares.com

Phone: +91 7021356144

“Clock it. Grow it.”