Privacy Policy

This Privacy Policy applies to:

• Clock Softwares websites;

• SaaS applications;

• Web applications;

• Mobile applications;

• Customer accounts;

• Support services;

• Product websites;

• Related digital services. Individual products may contain additional privacy notices where required.

Depending on the Service and how it is used, we may collect: Account Information

• Name;

• Email address;

• Mobile number;

• Company/business name;

• Login information;

• Account identifiers. Business Information Depending on the product:

• Company details;

• Address;* GST-related information;

• Customer records;

• Vendor records;

• Employee/user records;

• Service information;

• Inventory information;

• Invoice information;

• Transaction-related information. Technical Information We may collect limited technical information such as:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Application version;

• Log information;

• Error information;

• Login timestamps;

• Security events.

Customers may enter information about their own customers, employees, vendors, technicians and other persons. The Customer is responsible for ensuring that it has the lawful authority and appropriate permissions required to provide such information to the Service. Where Clock Softwares processes such information on behalf of a Customer, Clock Softwares generally processes it for the purpose of providing the Service.

Information may be used to:

• Create accounts;

• Authenticate users;

• Provide SaaS services;

• Process subscriptions;

• Provide customer support;

• Send service notifications;

• Send billing notifications;

• Maintain security;

• Prevent fraud and abuse;

• Diagnose technical issues;

• Improve reliability;* Maintain backups;

• Provide requested functionality;

• Comply with legal requirements.

Clock Softwares does not sell or commercially resell Customer Data as a data product. Customer Data is not intentionally sold to third parties for their independent marketing or commercial purposes.

Clock Softwares does not intentionally share Customer Data with unrelated third parties except where necessary to:

• Provide the Service;

• Use authorized service providers;

• Process payments;

• Provide infrastructure;

• Maintain security;

• Comply with law;

• Respond to lawful government or judicial requests;

• Protect rights, safety or property.

We may use carefully selected third-party providers for services such as:

• Cloud hosting;

• Database infrastructure;

• Email delivery;

• SMS delivery;

• Payment processing;

• Authentication;

• Analytics;

• Monitoring;

• Security;

• Customer support. Such providers may process information only to the extent necessary for the services they provide.

may be processed through third-party payment gateways. Clock Softwares generally does not need to store complete credit/debit card details. Payment providers may independently process payment information under their own terms and privacy policies.

Our websites and applications may use cookies or similar technologies for:

• Login/session management;

• Security;

• Preferences;

• Performance;

• Analytics;

• Improving user experience. Users may control cookies through their browser settings, although disabling certain cookies may affect functionality.

We may use analytics and monitoring tools to understand:

• Service performance;

• Usage patterns;

• Errors;

• Application performance;

• Website traffic. Analytics information may be aggregated or otherwise handled according to applicable privacy requirements.

Clock Softwares uses reasonable technical and organizational measures designed to protect information. Security measures may include:

• Access controls;

• Authentication;

• Encryption where appropriate;

• Secure communication;

• Monitoring;

• Logging;* Backups;

• Security updates. No online service can guarantee absolute security.

Information may be retained for as long as necessary to:

• Provide the Service;

• Maintain accounts;

• Meet contractual requirements;

• Resolve disputes;

• Maintain security;

• Comply with legal requirements;

• Meet accounting/tax obligations;

• Complete legitimate business purposes. Customer Data associated with an expired account may remain available in accordance with the Company’s account retention policy. Unless otherwise required by law or contract, expired accounts may receive limited read-only access for up to 30 days before deletion or anonymization is initiated.

Customers may request deletion of their account subject to applicable legal, contractual and operational requirements. Deletion may result in permanent removal of:

• Account information;

• Customer Data;

• Application records;

• User records;

• Other associated information. Certain information may need to be retained where required by law, taxation, accounting, fraud prevention, dispute resolution or legitimate security requirements.

Deleted information may remain temporarily within backup systems until those backups are overwritten or securely deleted according to applicable retention procedures. Backup retention does not mean the information remains actively available through the Customer account.

Clock Softwares may use cloud infrastructure and service providers operating in India or other jurisdictions depending upon the architecture of the applicable Service. Specific hosting infrastructure, server locations, IP addresses, internal architecture and security configuration may not be publicly disclosed where doing so could create security or operational risks.

Where third-party infrastructure or service providers process information outside India, such processing may occur subject to applicable law and appropriate contractual or technical safeguards where required.

If Clock Softwares becomes aware of a security incident involving Customer Data, the Company may investigate, contain and remediate the incident and provide notifications where required by applicable law.

Users are responsible for:

• Protecting passwords;

• Protecting authentication credentials;

• Maintaining appropriate user permissions;

• Removing unauthorized users;

• Keeping account information accurate;

• Not sharing credentials;

• Reporting suspected security incidents.

The Services are intended for business and general users and are not specifically directed at children. Users must not knowingly provide information belonging to children in violation of applicable law.

We may send service-related communications necessary for account operation. Where permitted, we may also send information about:

• Product updates;

• New features;

• Offers;

• Promotions;

• Company announcements. Users may opt out of promotional communications where applicable, while transactional/ service communications may continue where necessary.

The Service may contain links to third-party websites or services. Clock Softwares is not responsible for the privacy practices of third-party websites. Users should review the privacy policies of those third parties.

Information may be disclosed where reasonably necessary to:

• Comply with applicable law;

• Comply with a valid court order;

• Respond to lawful government requests;

• Investigate fraud;

• Prevent security threats;

• Protect rights or property;

• Protect users or the public.

If Clock Softwares undergoes a merger, acquisition, restructuring, sale of business or transfer of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

to applicable law, individuals may have rights regarding their personal information, which may include rights to:

• Access;

• Correction;

• Update;

• Deletion;

• Withdrawal of consent where applicable;

• Grievance redressal. Requests may be subject to identity verification and legal limitations.

For privacy-related questions or requests, contact: Clock Softwares Mumbai, Maharashtra, India Email: info@clocksoftwares.com Website: www.clocksoftwares.com Phone: +91 7021356144

Clock Softwares may update this Privacy Policy from time to time. The latest version will be published through the applicable website or Service. Material changes may be communicated through reasonable electronic means where appropriate.

This Privacy Policy shall be governed by the applicable laws of India. Subject to applicable law, courts having jurisdiction in Mumbai, Maharashtra, India shall have exclusive jurisdiction.

By using Clock Softwares Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is legally required for specific processing activities, Clock Softwares will obtain such consent through appropriate mechanisms.