Account Deletion & Data Retention Policy

This policy applies to Clock Softwares SaaS products, websites and mobile applications where user accounts are created.

A user may request account deletion through: 1. The account deletion option available inside the applicable application, where provided; or 2. By contacting: Email: info@clocksoftwares.com The request should contain sufficient information to identify the account.

Clock Softwares may require reasonable verification before processing a deletion request. This is necessary to prevent unauthorized persons from deleting another user’s account or data.

Once a valid deletion request is verified, Clock Softwares may permanently delete or anonymize information associated with the account, including where applicable:

• User profile;

• Login information;

• Customer records;

• Vendor records;

• Employee records;

• Service records;* Inventory records;

• Application records;

• Uploaded files;

• Account preferences;

• Other Customer Data. Deletion may be irreversible.

Certain information may be retained where necessary for:

• Compliance with applicable law;

• Tax and accounting requirements;

• Legal claims;

• Dispute resolution;

• Fraud prevention;

• Security;

• Regulatory requirements;

• Enforcement of agreements;

• Legitimate business purposes permitted by law. Such retained information will not necessarily remain available through the normal application interface.

When a paid subscription expires:

• Full functionality may be disabled;

• New data entry may be disabled;

• Editing may be disabled;

• Certain reports may become unavailable;

• Subscription-only functionality may be disabled. The Customer may receive read-only/view access for up to 30 days following expiry, subject to the applicable product architecture and plan.

The 30-day post-expiry period is provided primarily to allow the Customer an opportunity to:

• Review existing information;

• Renew the subscription;

• Complete necessary business activities;

• Retrieve information where applicable.It is not an indefinite storage commitment.

After the applicable 30-day post-expiry period, Clock Softwares may permanently delete or anonymize Customer Data. The Customer acknowledges that data deleted after the applicable retention period may not be recoverable.

Some information may remain temporarily in backup systems following account deletion. Backup copies may be automatically overwritten or deleted according to the Company’s backup lifecycle. Backup retention does not mean that deleted information will remain accessible to the Customer.

Cancellation of a subscription does not necessarily mean immediate deletion of the account. Unless the Customer specifically requests deletion, the account may remain in an inactive or expired state according to the Company’s retention procedures.

If information is required to be retained due to:

• Court proceedings;

• Government requirements;

• Tax requirements;

• Accounting requirements;

• Fraud investigation;

• Security investigation;

• Legal claims; deletion may be delayed until the applicable obligation ends.

the applicable product provides data export functionality, customers should use the available export facility before requesting deletion or before the expiry retention period ends. Clock Softwares does not guarantee that all data will remain exportable after the applicable subscription or retention period.

Account deletion or subscription cancellation does not create any right to receive:

• Source code;

• Application repository;

• Server credentials;

• Database server credentials;

• Hosting credentials;

• Internal architecture;

• Proprietary software;

• Deployment scripts;

• Internal infrastructure information.

Some information may be processed by third-party service providers used to operate the Service. Deletion requests may therefore be subject to the technical retention/deletion processes of those providers, subject to applicable contractual and legal requirements.

Uninstalling a Clock Softwares mobile application does not automatically delete the associated account or Customer Data. Users must use the designated account deletion mechanism or submit a deletion request.

Clock Softwares may reject or delay a deletion request if it reasonably suspects that:

• The requester is unauthorized;

• The request is fraudulent;

• Identity cannot be verified;

• Deletion would violate a legal obligation;

• Deletion would compromise an investigation.

Clock Softwares will process valid deletion requests within a reasonable period, subject to:

• Identity verification;

• Technical requirements;

• Legal obligations;

• Backup systems;

• Third-party processing requirements.

Where deletion is completed, the Customer acknowledges that the deleted data may be permanently unrecoverable. Clock Softwares shall not be responsible for Customer losses arising from deletion performed pursuant to a valid deletion request. Customers should retain legally or commercially important information before requesting deletion.

For account deletion, privacy or data-retention questions: Clock Softwares Mumbai, Maharashtra, India Email: info@clocksoftwares.com Website: www.clocksoftwares.com Phone: +91 7021356144

Clock Softwares may modify this policy from time to time to reflect:

• Changes in the Service;

• Changes in infrastructure;

• Changes in legal requirements;

• Changes in data-retention practices;

• Security improvements. The latest version will be published through the applicable website or application.